Systematic Review on Chatbot Techniques and Applications


Dong-Min Park, Seong-Soo Jeong, Yeong-Seok Seo, Journal of Information Processing Systems Vol. 18, No. 1, pp. 26-47, Feb. 2022  

https://doi.org/10.3745/JIPS.04.0232
Keywords: Chatbot, Natural Language Processing, Natural Language Understanding, Natural Language Generation, pattern recognition, Semantic web, date mining, Text-Aware Computing
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Abstract

Chatbots were an important research subject in the past. A chatbot is a computer program or an artificial intelligence program that participates in a conversation via auditory or textual methods. As the research on chatbots progressed, some important issues regarding them changed over time. Therefore, it is necessary to review the technology with a focus on recent advancements and core research technologies. In this paper, we introduce five different chatbot technologies: natural language processing, pattern matching, semantic web, data mining, and context-aware computer. We also introduce the latest technology for the chatbot researchers to recognize the present situation and channelize it in the right direction.


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Cite this article
[APA Style]
Park, D., Jeong, S., & Seo, Y. (2022). Systematic Review on Chatbot Techniques and Applications. Journal of Information Processing Systems, 18(1), 26-47. DOI: 10.3745/JIPS.04.0232.

[IEEE Style]
D. Park, S. Jeong, Y. Seo, "Systematic Review on Chatbot Techniques and Applications," Journal of Information Processing Systems, vol. 18, no. 1, pp. 26-47, 2022. DOI: 10.3745/JIPS.04.0232.

[ACM Style]
Dong-Min Park, Seong-Soo Jeong, and Yeong-Seok Seo. 2022. Systematic Review on Chatbot Techniques and Applications. Journal of Information Processing Systems, 18, 1, (2022), 26-47. DOI: 10.3745/JIPS.04.0232.