Analyzing Customer Experience in Hotel ServicesUsing Topic Modeling
Van-Ho Nguyen, Thanh Ho, Journal of Information Processing Systems Vol. 17, No. 3, pp. 586-598, Jun. 2021
https://doi.org/10.3745/JIPS.04.0217
Keywords: Customer Experience, Hotel Services, LDA, Text Mining, topic modeling
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Cite this article
[APA Style]
Nguyen, V. & Ho, T. (2021). Analyzing Customer Experience in Hotel ServicesUsing Topic Modeling. Journal of Information Processing Systems, 17(3), 586-598. DOI: 10.3745/JIPS.04.0217.
[IEEE Style]
V. Nguyen and T. Ho, "Analyzing Customer Experience in Hotel ServicesUsing Topic Modeling," Journal of Information Processing Systems, vol. 17, no. 3, pp. 586-598, 2021. DOI: 10.3745/JIPS.04.0217.
[ACM Style]
Van-Ho Nguyen and Thanh Ho. 2021. Analyzing Customer Experience in Hotel ServicesUsing Topic Modeling. Journal of Information Processing Systems, 17, 3, (2021), 586-598. DOI: 10.3745/JIPS.04.0217.