TOSS: Telecom Operations Support Systems for Broadband Services


Yuan-Kai Chen, Chang-Ping Hsu, Chung-Hua Hu, Rong-Syh Lin, Yi-Bing Lin, Jian-Zhi Lyu, Wudy Wu, Heychyi Young, Journal of Information Processing Systems Vol. 6, No. 1, pp. 1-20, Feb. 2010  

10.3745/JIPS.2010.6.1.001
Keywords: Operations Support System (OSS), New Generation Operations Systems and Software (NGOSS), enhanced Telecom Operations Map (eTOM), Internet Protocol Television (IPTV), IP-Virtual Private Network (IP-VPN)
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Abstract

Due to the convergence of voice, data, and video, today’s telecom operators are facing the complexity of service and network management to offer differentiated value-added services that meet customer expectations. Without the operations support of well-developed Business Support System/Operations Support System (BSS/OSS), it is difficult to timely and effectively provide competitive services upon customer request. In this paper, a suite of NGOSS-based Telecom OSS (TOSS) is developed for the support of fulfillment and assurance operations of telecom services and IT services. Four OSS groups, TOSS-P (intelligent service provisioning), TOSS-N (integrated large-scale network management), TOSS-T (trouble handling and resolution), and TOSS-Q (end-to-end service quality management), are organized and integrated following the standard telecom operation processes (i.e., eTOM). We use IPTV and IP-VPN operation scenarios to show how these OSS groups co-work to support daily business operations with the benefits of cost reduction and revenue acceleration.


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Cite this article
[APA Style]
Yuan-Kai Chen, Chang-Ping Hsu, Chung-Hua Hu, Rong-Syh Lin, Yi-Bing Lin, Jian-Zhi Lyu, Wudy Wu, & Heychyi Young (2010). TOSS: Telecom Operations Support Systems for Broadband Services. Journal of Information Processing Systems, 6(1), 1-20. DOI: 10.3745/JIPS.2010.6.1.001.

[IEEE Style]
Y. Chen, C. Hsu, C. Hu, R. Lin, Y. Lin, J. Lyu, W. Wu and H. Young, "TOSS: Telecom Operations Support Systems for Broadband Services," Journal of Information Processing Systems, vol. 6, no. 1, pp. 1-20, 2010. DOI: 10.3745/JIPS.2010.6.1.001.

[ACM Style]
Yuan-Kai Chen, Chang-Ping Hsu, Chung-Hua Hu, Rong-Syh Lin, Yi-Bing Lin, Jian-Zhi Lyu, Wudy Wu, and Heychyi Young. 2010. TOSS: Telecom Operations Support Systems for Broadband Services. Journal of Information Processing Systems, 6, 1, (2010), 1-20. DOI: 10.3745/JIPS.2010.6.1.001.