Fast Fuzzy Control of Warranty Claims System


Sang-Hyun Lee, Sung Eui Cho, Kyung-li Moon, Journal of Information Processing Systems Vol. 6, No. 2, pp. 209-218, Apr. 2010  

10.3745/JIPS.2010.6.2.209
Keywords: Warranty Claims, Age, Usage, Fuzzy Logic
Fulltext:

Abstract

Classical warranty plans require crisp data obtained from strictly controlled reliability tests. However, in a real situation these requirements might not be fulfilled. In an extreme case, the warranty claims data come from users whose reports are expressed in a vague way. Furthermore, there are special situations where several characteristics are used together as criteria for judging the warranty eligibility of a failed product. This paper suggests a fast reasoning model based on fuzzy logic to handle multi-attribute and vague warranty data.


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Cite this article
[APA Style]
Sang-Hyun Lee, Sung Eui Cho, & Kyung-li Moon (2010). Fast Fuzzy Control of Warranty Claims System. Journal of Information Processing Systems, 6(2), 209-218. DOI: 10.3745/JIPS.2010.6.2.209.

[IEEE Style]
S. Lee, S. E. Cho and K. Moon, "Fast Fuzzy Control of Warranty Claims System," Journal of Information Processing Systems, vol. 6, no. 2, pp. 209-218, 2010. DOI: 10.3745/JIPS.2010.6.2.209.

[ACM Style]
Sang-Hyun Lee, Sung Eui Cho, and Kyung-li Moon. 2010. Fast Fuzzy Control of Warranty Claims System. Journal of Information Processing Systems, 6, 2, (2010), 209-218. DOI: 10.3745/JIPS.2010.6.2.209.